SHIPPING + RETURNS

Shipping

Due to the ongoing Canada Post strike, all orders currently in transit are experiencing delays beyond our control.

For new orders: International shipments will be sent with Chit Chats & Canadian shipments will be sent with UPS, Purolator, or Chit Chats.

We sincerely apologize for any inconvenience and appreciate your patience as we work to get your orders to you as quickly as possible.

Where We Ship

We currently ship to Canada, USA, Australia, and the UK. We're working on expanding to more countries soon!

Shipping Costs

$15 CAD flat-rate shipping within Canada
$15 USD flat-rate shipping to the USA
$20 AUD flat-rate shipping to Australia 
All other International shipping rates are calculated at checkout

Import Taxes & Duties

Wanderwag is not responsible for any import duties, VAT fees, tariffs, brokerage fees, customs, or taxes on international shipments. These charges are the responsibility of the purchaser.

Starting August 28, 2025, new U.S. regulations mean that orders shipped from Canada to the United States are subject to duties. These charges are the responsibility of the customer and will be collected at checkout.

Order Tracking

All orders include tracking, so you can monitor your shipment every step of the way. A tracking number will be sent to you as soon as your order has shipped.

Shipping Times

Estimated delivery times will be displayed at checkout. Orders are shipped Monday to Friday (excluding holidays).

International shipping times may vary due to customs processing and postal service delays. Please allow extra time.


Returns


What’s your return policy?

We accept returns of unused items within 14 days of delivery for a full refund, minus shipping fees and duties. A 7% restocking fee will apply to international orders that are returned due to the purchaser refusing to pay any duties or taxes at the time of delivery, as these charges are outside of our control. To qualify, items must be in their original condition with all original packaging and tags attached. If items appear used or are not in new condition, the return may be denied, and the purchaser will be responsible for arranging return shipping.

Please note that we do not offer price adjustments on past purchases. Our promotions and flash sales are limited-time events and apply only to new orders.

Return Process

Customers are responsible for the cost of return shipping. Please contact us here if you have any questions or would like to get your return started.