FAQ

We’ll keep you updated through email and will send a tracking number as soon as your order ships, so you can monitor its progress and estimated arrival. If you need to update your address before shipping, please reach out to our customer service team here to ensure it arrives at the correct location.

Please contact us here immediately. Customers have a one-hour window to request an address edit, and we’ll do our best to make the change, though we can’t guarantee it.

If we’re unable to update the address, you may need to reach out to the carrier directly for assistance. Please note that if your order is undeliverable or returned due to incorrect shipping information, shipping charges are non-refundable.

Once your order is out for shipment, it’s in the hands of the carrier. If you won’t be home at the time of delivery, we recommend contacting your local carrier to arrange for the package to be held at a pick-up location for your convenience.

While we strive to showcase our products as accurately as possible, please note that due to minor improvements in product construction, digital photography, and variations in dye lots, the colors and details you see on your screen may not be an exact match to the product. Screen images are intended as a guide only. For the best color accuracy, we recommend viewing this page with your color depth set to 16-bit (thousands of colors) or higher.

Wanderwag is not responsible for lost or stolen shipments. If your package is missing, you’ll need to file a claim directly with the carrier. Once your claim has been filed, please contact us here with the details of your situation and your claim number, and we’ll assist you from there.

Pre-orders are open now and will remain available until our product arrives at the warehouse or until we reach our maximum order capacity—whichever comes first. Secure yours early to guarantee availability!

The estimated shipping date for pre-order items is listed on the product page.

Yes, it’s possible your order could be fulfilled sooner than the estimated date. However, we recommend planning based on the estimated shipping dates provided on the pre-order product page.

Yes, payment for pre-orders is processed upfront at the time you place your order.

Yes, placing a pre-order guarantees that you'll receive the product.

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If anything changes before your order ships, feel free to contact our customer service team here with your order number, and they’ll assist with any updates. We’ll also keep you informed with monthly email updates on your pre-order status. Rest assured, our standard warranty and return policies apply.

The Tote Bed is not machine washable. We recommend spot cleaning or hand washing with mild soap as needed and laying flat to dry. The water-resistant material makes it super easy to wipe clean and maintain.

The Tote Bed is designed for carrying both your and your dog's essentials. We advise against carrying your pet in it, as it may be unsafe and hasn't been tested for that purpose.

To view the size guide click here.